Should You Assign Both Helpdesk Admin (Entra ID) & Helpdesk Operator (Intune) to Helpdesk Staff?

It depends on what your helpdesk team needs to do. Here’s how to decide: Assign Both Roles If: 🔹 Your helpdesk team handles both user account issues (password resets, MFA issues) and device troubleshooting (wipe, reset, sync).🔹 You have a…